Shipping and Charges

Payment

The following payment methods are available to you in our shop:

Cash payment

The cash payment is only possible in combination with a personal collection. After placing your order, you will receive an e-mail within four working days with information on how to collect the items. It also contains the receipt for your purchase. The purchase amount is then due upon collection. Payment is only possible in cash.

Credit card

After placing your order, you will receive an e-mail within four working days with all payment information for your payment by credit card. It contains a link which you can use to pay by credit card. After your legitimation as a legitimate cardholder, your credit card company will ask you to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is debited.

PayPal

After placing your order, you will receive an e-mail within four working days with all payment information for your payment with Paypal. It contains a link, which you can use for the payment by Paypal. With this link you will be forwarded to the website of the online provider Paypal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

Cost center

The possibility of ordering via a cost center is only available to employees of the university. In the ordering process, they must specify the desired cost center and a note to payee. After completion of the order you will receive a confirmation with all relevant information regarding your order within 4 working days.

Purchase on account

After placing the order you will receive your invoice by e-mail within four working days. It contains all relevant data.

Delivery

In our shop the following data and possibilities are valid concerning the delivery:

Delivery times

Your order will be processed immediately, at the latest within 1-2 working days after receipt. Delivery generally takes place within 3-4 working days. Our products are shipped with DHL.

In the following table you find the delivery times for the dispatch into other countries, which you must add to the delivery time indicated with the respective article.

If you order several articles from us within the scope of one order, for which different delivery times apply, we dispatch the goods in a joint shipment, unless we have agreed otherwise with you. In this case, the delivery time that applies to the item of your order with the longest delivery time shall apply to the total shipment of goods.

Information on calculating the delivery date

The period for delivery begins on the day after conclusion of the contract and ends on the expiry of the last day of the period. If the last day of the period falls on a Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day.

Domestic delivery costs

For external orders we charge a shipping fee of EUR 5,95 per order.

Express shipping is not possible.

Delivery costs abroad

Deliveries abroad are possible and will be charged according to the list below. Prices in Euro:

Zone 1 (EU):

Belgium, Bulgaria, Denmark (except Faroe Islands, Greenland), Estonia, Finland (except Åland Islands), France (except overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Ireland, Italy (except Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Netherlands (except non-European areas), Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except Canary Islands, Ceuta + Melilla), Czech Republic, Hungary, Cyprus/Republic (except northern part)

Zone 2 (Europe without EU):

Aland Islands (Finland), Andorra, Albania, Armenia, Azerbaijan, Mount Athos (GR), Bosnia-Herzegovina, Campione d'Italia (IT), Ceuta (E), Faroe Islands (DK), Georgia, Gibraltar (GB), Greenland (DK), Guernsey (GB), Iceland, Jersey (GB), Canary Islands (E), Kazakhstan, Kosovo (Serbian province), Croatia, Liechtenstein, Livigno (IT), Macedonia, Melilla (E), Moldova (Republic of), Montenegro (Republic of), Norway, Russian Federation, San Marino, Schaffhausen, Czech Republic, Hungary, Latvia, Lithuania, Latvia, Lithuania, Lithuania, Lithuania, Latvia, Lithuania, Lithuania, Lithuania, Lithuania, Lithuania, Lithuania, Lithuania, Lithuania, Slovakia, Slovenia, Slovakia, SloveniaSpain (except Canary Islands, Ceuta + Melilla), Czech Republic, Hungary, Cyprus/Republic (except northern part)

Zone 3 (world):

Algeria, Bahrain, Canada, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Morocco, Oman, Saudi Arabia, Syria, Tunisia, USA, United Arab Emirates, Yemen, Iran, Iraq, Qatar, Qatar, Yemen

Zone 4 (rest of the world):

All countries and territories that are not assigned to zones 1, 2 or 3.

Delay

If there is a delay in delivery, we will inform you by e-mail.

Subsequent deliveries

Should a part of the goods ordered by you not be available, you will be informed promptly.

Reservation

We reserve the right to provide a service of equal quality and price (goods or services) or not to provide the promised service in the event of its unavailability.

Collection

You are also welcome to pick up your goods at our premises:

University of Applied Sciences Offenburg

Construction B Information point / Telephone switchboard

Bathing street 24

77652 Offenburg

 Opening hours:

Mon-Thu: 9 - 12 o'clock and 14 - 15:30 o'clock

Fri: 9 - 12 o'clock

The goods are ready for collection within 1-2 working days after receipt of your order. Please bring the order confirmation with you, which will be sent to you directly after the order by e-mail.