General terms and conditions
- scope of application
For all orders via our online shop by consumers and entrepreneurs, the following terms and conditions apply. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor his self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction. In relation to entrepreneurs, these GTC shall also apply to future business relations without our having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly agreed to them.
- contractual partner, conclusion of contract
The purchase contract is concluded with the Hochschule Offenburg.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. By clicking on the order button, you place a binding order for the goods contained in the shopping basket. The confirmation of the receipt of your order takes place by e-mail immediately after sending the order.
When the contract is concluded with us depends on the method of payment chosen by you:
Cash payment
We accept your order by sending you the order confirmation with information on how to pick it up by e-mail.
Purchase on account
We accept your order by sending the payment information in a separate e-mail and by delivering the goods within four working days.
Credit Card
By placing an order you do not provide us with any credit card information. Instead, you will receive an e-mail within four working days after completion of the order with a link which you can use to pay with your credit card. We accept your order by sending this email with payment information.
PayPal
During the ordering process you will not be redirected to the website of the online provider PayPal. Instead, you will receive an e-mail with a link for payment via PayPal within four working days after completion of the order in the online shop. We accept your order by sending this email with the payment information.
Cost center
If you are an employee of the university, you have the option of specifying the desired cost center in the ordering process. In addition, you must also specify the reason for payment. After the examination, you will receive confirmation by e-mail within 4 working days. We accept your order by sending this e-mail.
- contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
The contract text is not stored by us.
- terms of delivery
In addition to the indicated product prices shipping costs may apply. You can find out more about shipping costs in the offers and under the menu item "Payment & Shipping".
We deliver by shipping or pick up. Pick up by the customer is possible during our opening hours:
Offenburg University of Applied Sciences
Construction B Information point / Telephone switchboard
Bathing street 24
77652 Offenburg
Opening hours:
Mon-Thu: 9 - 12 o'clock and 14 - 15:30 o'clock
Fri: 9 - 12 o'clock
- payment
The following payment methods are available to you in our shop:
Cash payment
After placing your order, you will receive an e-mail within four working days with information on how to pick up the items. It will also contain the receipt for your purchase. The purchase amount is then due upon collection. Payment is only possible in cash.
Credit card
After placing your order, you will receive an e-mail within four working days with all payment information for your payment by credit card. It contains a link which you can use to pay by credit card. After your legitimation as a legitimate cardholder, your credit card company will ask you to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is debited.
PayPal
After placing your order, you will receive an e-mail within four working days with all payment information for your payment with Paypal. It contains a link, which you can use for the payment by Paypal. With this link you will be forwarded to the website of the online provider Paypal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.
Cost center
The possibility of ordering via a cost center is only available to employees of the university. In the ordering process, they must specify the desired cost center and a note to payee. After completion of the order you will receive a confirmation with all relevant information regarding your order within 4 working days.
Purchase on account
After placing the order you will receive your invoice by e-mail within four working days. It contains all relevant data.
- retention of title
The goods remain our property until full payment has been made. For entrepreneurs, the following also applies: We reserve title to the goods until full payment of all claims arising from an ongoing business relationship. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
- transport damages
This applies to consumers:
If goods with obvious transport damage are delivered, please complain such errors as soon as possible to the deliverer and contact us immediately. The failure of a complaint or contact has no consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance.
This applies to entrepreneurs:
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. Among merchants, the obligation to examine and give notice of defects regulated in § 377 HGB (German Commercial Code) shall apply. If you omit the notification regulated there, the goods shall be deemed to have been approved, unless the defect was not identifiable during the inspection. This shall not apply if we have fraudulently concealed a defect.
- Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply. If used goods are purchased by consumers, the following shall apply: if the defect occurs after one year from delivery of the goods, claims for defects shall be excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods. For entrepreneurs, the limitation period for warranty claims for newly manufactured goods is one year from the passing of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected. With regard to entrepreneurs, only our own details and the manufacturer's product descriptions, which were included in the contract, shall apply as an agreement on the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. If the delivered item is defective, we shall initially provide warranty to entrepreneurs at our discretion by remedying the defect (subsequent improvement) or by supplying a defect-free item (replacement delivery). The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents.
- in the event of injury to life, limb or health
- in case of intentional or grossly negligent breach of duty and fraudulent intent
- in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
- within the framework of a guarantee promise, if agreed
- to the extent that the scope of application of the Product Liability Act has been opened up.
- liability
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation.
- in the event of injury to life, limb or health,
- in case of intentional or grossly negligent breach of duty,
- in the case of guarantee promises, if agreed, or
- to the extent that the scope of application of the Product Liability Act has been opened up.
In the event of breach of material contractual obligations, the fulfilment of which is essential for the proper performance of the contract and the compliance with which the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
- settlement of disputes
The European Commission provides a platform for online dispute resolution (OS), which you can find here: https://ec.europa.eu/consumers/odr/
It is a standardised complaint form for consumers in all official EU languages. These complaints are then forwarded to the company concerned. Participation is free and voluntary for consumers and voluntary for businesses. A competent consumer mediation body then tries to find a solution out of court. The responsible consumer arbitration board must be furnished however still in Germany.
We are not obliged or prepared to participate in a dispute settlement procedure before a consumer arbitration board.
- Final provisions
If you are an entrepreneur, German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you shall be our place of business.